Privacy Policy
Effective date: 25 May 2026
1. Who we are
This website is operated by NZC Portal Ltd, a company registered in England and Wales.
Company name: NZC Portal Ltd
Company number: 15857596
Registered address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE
Trading as: NZC Solar
Contact email: info@nzcportal.co.uk
Website: nzcsolar.co.uk
NZC Portal Ltd is the data controller for personal data collected through this website.
2. What data we collect and why
We collect personal data in the following ways:
2.1 Contact form
When you submit an enquiry through our contact form, we collect your name, company name, email address, phone number (if provided), and the content of your message. We use this information to respond to your enquiry. The legal basis for this processing is our legitimate interest in responding to business enquiries (UK GDPR Article 6(1)(f)).
2.2 Chatbot conversations
If you use the AI-powered chat assistant on this website, the content of your conversation is processed to generate a response. Chat conversations are processed in real time and are not stored permanently on our systems. The legal basis for this processing is our legitimate interest in providing information about our services (UK GDPR Article 6(1)(f)).
2.3 Website analytics
We may collect anonymised data about how visitors use this website, including pages visited and time spent on site. This data does not identify individual users. The legal basis for this processing is our legitimate interest in understanding and improving our website (UK GDPR Article 6(1)(f)).
3. Third party processors
We use the following third party services to operate this website. Each acts as a data processor on our behalf:
| Processor | Purpose | Location |
|---|---|---|
| Anthropic PBC | Powers the AI chat assistant | USA |
| Cloudflare Inc | Website security, DNS, and API proxy | USA |
| Lovable Technologies | Website hosting and deployment | EU/USA |
| Google LLC | Website analytics (Search Console) | USA |
Where personal data is transferred outside the UK, we rely on appropriate safeguards including Standard Contractual Clauses or adequacy decisions.
4. How long we keep your data
| Data type | Retention period |
|---|---|
| Contact form submissions | 2 years from date of submission |
| Chatbot conversations | Not retained — processed in real time only |
| Analytics data | 26 months (anonymised) |
5. Your rights
Under UK GDPR and the Data Protection Act 2018, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Request erasure of your personal data
- Object to processing based on legitimate interests
- Request restriction of processing
- Data portability
To exercise any of these rights, please contact us at info@nzcportal.co.uk. We will respond within one month.
6. Cookies
Essential cookies are needed for the site to work and are always on: __cf_bm (Cloudflare bot management) and __dpl (hosting).
Analytics cookies are set only if you accept them: _ga and _ga_D2NY6B77DF (Google Analytics 4), which help us understand how the site is used. They last up to 2 years.
You can change your choice at any time using the "Cookie settings" link in the footer of every page.
7. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Telephone: 0303 123 1113
We would appreciate the opportunity to address your concerns before you contact the ICO — please email us first at info@nzcportal.co.uk.
8. Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top of this page will be updated accordingly. We recommend checking this page periodically.